add a luxury service to your guests
make in-room treatments available to your guests at
any time they wish it
In-Room Wellness for London Hotels
London Serenity has been the trusted wellness partner to some of London's finest 5-star hotels since 2008. Our therapists are embedded within hotel concierge programmes across central London, delivering in-room massage, beauty, and wellness treatments to guests at any time from 8am to 11pm, 7 days a week.
Whether your guests request a post-flight deep tissue massage, a pre-event blow-dry, or a relaxing Swedish massage before bed — our vetted, insured therapists arrive at the guest's room within 30 to 60 minutes. No spa required. No guest transportation. No compromise on quality.
We work seamlessly with concierge teams, providing a named contact, consistent quality, and transparent per-treatment pricing with no hidden charges.
Why choose London Serenity
Therapists that match your needs
We sign up only the best therapists
Available same day in 30 mins
Don't worry about last minute bookings, we got that covered
Full range of treatments
Massage, beauty, hair & makeup, and fitness.
Online account management
Make and manage bookings online, monitor your invoices
Personal
service
Dedicated account manager to help you with all your queries and bookings
Experts in
our field
Exclusive supplier to 5 star hotels in London since 2008
Any time
you need it
Available 7 days a week, from 8am to 11pm or any other time you need it
Trusted supplier of the Golden Keys
Trusted by The Golden Keys concierge since 2008
Flexible payment arrangements
Payment types and pricing that matches your clientele
Our treatments
massage
beauty
hair & make-up
fitness
Trusted by London's Finest Hotels
Including 5-star properties across Mayfair, Knightsbridge, the City, and beyond.
Royal Horseguards
W Hotel
The Ned
The Hari Hotel
Sheraton Grand
Marriott Grosvenor Westminster
South Place Hotel
Charlotte Street Hotel
Radisson Hampshire
MGallery by Sofitel
Frequently Asked Questions
We work directly with your concierge team. A dedicated contact number is provided for all bookings. Therapists typically arrive at the guest's room within 30–60 minutes of the concierge's call, 7 days a week from 8am to 11pm.
We deliver the full London Serenity menu in-room: massage (Swedish, deep tissue, hot stone, sports, pregnancy), beauty treatments, blow-dries, and makeup. All equipment is brought by the therapist — including a professional massage table.
Yes — all therapists carry full public liability and professional indemnity insurance. We can provide insurance documentation to hotel management on request.
Most central London hotels can be reached within 30–60 minutes. We cover all central London zones and many hotel relationships include a pre-arranged response time SLA.
Yes — we provide both ad hoc concierge bookings and ongoing staffing support for hotel spas. Please enquire about our B2B contract arrangements.
